This policy explains what Venus & Mars Corporation Pty. Ltd., trading as 1800 Cabins, does with personal information collected through our website, our advertising on Facebook, Instagram, TikTok, Google and YouTube, and our enquiry and messaging systems. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
| Information | How we get it |
|---|---|
| Your name, email address, phone number, postcode or suburb, and anything you write in an enquiry | You give it to us through a form on our website, a lead form on Facebook, Instagram, TikTok or Google, a phone call, or a message |
| Which cabin you are interested in, and any details about your property you choose to tell us | You give it to us in an enquiry or a conversation |
| How you reached us, such as the advertisement, campaign or search you came from, the page you landed on and the referring website | Collected automatically when you arrive, or supplied by the advertising platform along with your enquiry |
| Text messages and emails between you and us, including when they were sent and whether they were delivered | Created when we correspond with you |
We do not ask for and do not want identity documents, bank details, payment card numbers or government identifiers through these channels.
When you send us an enquiry we may send you an automatic text or email acknowledging it and telling you what happens next. That message is part of answering your enquiry. Any message we send that is genuinely marketing will identify us and will tell you how to stop receiving them, and you can stop them at any time by replying STOP to a text or by contacting us at info@1800cabins.au.
We do not sell personal information and we do not share it for anyone else's marketing. We use the following service providers, who handle information only to provide their service to us.
| Provider | What they handle |
|---|---|
| Railway | Hosting for this system and the database it stores enquiries in |
| Twilio | Sending and receiving our text messages |
| Backblaze | Encrypted off site backups of our database |
| Meta, Google and TikTok | Where our advertising runs. When you complete a lead form on one of their platforms, they collect your details under their own privacy policy and pass them to us |
Some of these providers store or process information outside Australia, including in the United States. We take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles. We may also disclose information where the law requires it.
Enquiries are stored in a private system that only our own staff can sign into, each with their own account. Access to advertising platforms is held as encrypted credentials rather than as shared passwords. Backups are encrypted. No system is perfectly secure, and we do not claim otherwise, but we do treat a customer enquiry as something that belongs to the customer.
We keep enquiry records for as long as we may reasonably need them for the purposes above, which for an enquiry that does not proceed is generally up to seven years, consistent with the record keeping periods that apply to our business. You can ask us to delete your information sooner, and we will unless we are required to keep it.
If you think we have mishandled your personal information, contact us first at info@1800cabins.au and we will respond within a reasonable time. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Venus & Mars Corporation Pty. Ltd., trading as 1800 Cabins
ABN 58 110 063 155
info@1800cabins.au
1800 222 467